Privacy & Usage Policy
Our commitment to protecting your privacy and ensuring transparency
Last Updated: 24/11/2025
1) Privacy Policy
We at Sudrah are committed to safeguarding your privacy in accordance with the Saudi Personal Data Protection Law (PDPL) and the Saudi E-Commerce Law. This policy explains how we collect, use, store, and protect personal data.
Article 1: No Account Required
- Our service does not require creating an account or logging in.
- No permanent user profiles are stored.
Article 2: Data We Collect
1. Voluntarily Provided Data
- Name (optional)
- Email address (optional)
- Data required to deliver the service (e.g., Date/Time of birth)
2. Automatically Collected Data
- IP address
- Device and browser type
- Cookies
- Technical performance data
3. Data We Do NOT Collect
- Passwords
- ID numbers
- Sensitive financial information
- Any unrelated personal data
Article 3: How We Use Data
We use your data to:
- Deliver the requested digital service.
- Process payments securely via licensed payment gateways (e.g., PayTabs).
- Communicate regarding support or inquiries.
- Comply with Saudi laws.
- Improve service performance.
No marketing use is made unless explicit consent is given.
Article 4: Data Sharing
Data may be shared with:
- Payment processors (card data not stored by us)
- Hosting and cybersecurity service providers
- Government authorities upon official request
Data is never sold or rented.
Article 5: Data Protection
We implement:
- SSL/TLS encryption
- National Cybersecurity Authority (NCA) compliance
- No storage of card data
- Data minimization
- Data deletion once no longer needed
Article 6: User Rights
You have the right to:
- Access your data
- Correct your data
- Request deletion
- Withdraw consent
- Understand how and why data is processed
Contact us via WhatsApp: 966567750690
Article 7: Cookies
Cookies are used for UX improvement and analytics.
Article 8: Minors
Service is not intended for users under 18.
Article 9: Policy Changes
We may update the policy. Continued use constitutes acceptance.
2) Terms of Use
Article 1: Acceptance
Using the platform means full acceptance of these terms.
Article 2: Eligibility
User must be 18 years or older.
Article 3: Permitted Use
You are prohibited from:
- Misusing the platform
- Attempting unauthorized access
- Copying, reselling, or redistributing content
- Violating Saudi laws
Article 4: Intellectual Property
All materials, analyses, content, texts, and branding are owned by the platform and may not be used without permission.
Article 5: Service Modifications
We reserve the right to modify, suspend, or terminate any part of the service at any time.
Article 6: Governing Law
These terms are governed by the laws of the Kingdom of Saudi Arabia.
3) Legal Disclaimer
- All analysis services are for informational/entertainment purposes only.
- Not medical, psychological, legal, or therapeutic advice.
- No guarantees of specific outcomes.
- User assumes full responsibility for the use of any results.
- We are not liable for any direct or indirect damages resulting from misuse.
4) Payment Policy
- All payments are processed through secure, licensed payment gateways in Saudi Arabia.
- We do not store card details.
- An e-invoice is issued after payment.
- Prices include VAT where applicable.
- Fraudulent transactions result in immediate service cancellation.
5) Refund & Return Policy
Due to the nature of digital services:
1. No refunds after the digital product has been delivered.
Refund exceptions:
- Duplicate charges
- Failure to deliver within 24 hours
- Verified technical error
Non-refundable situations:
- Change of mind
- Incorrect data provided
- Digital product already delivered
Refunds are processed within 5–10 business days.
6) Merchant Disclosure
E-Commerce Regulations Compliance